Q. Where do I pay my rent?
A. Place your check or money order in the slot by the office door in the lobby or mail it to Porter House Apartments, 209 E. Main, Beloit, KS 67420 so that it arrives no later than the fifth of the month. If it arrives after the 10th of the month, then it is considered late and late fees will apply.

Q. How often is the trash collected?
A. Trash is collected three times a week, on Monday, Wednesday and Friday from the Dumpster. Please place all trash in plastic trash bags and tie bags shut before placing in the dumpster.

Q. How many parking spaces do I have?
A. You have one parking stall either in the back or at the front of the building. Parking any place else, except in the designated parking area, is prohibited. This includes both you and your guests.

Q. May I paint my apartment?
A. No, painting of the apartments is at the discretion of management.

Q. There are bugs in my apartment. What should I do?
A. Your apartment is treated every three months. We recommend you purchase a can of Raid or similar product to treat the interior of your apartment. If you are experiencing a serious infestation, please submit a Maintenance Request, or call our emergency maintenance number.

Q. May I install a clothes line?
A. No, laundry lines strung outside or within the units are prohibited, even temporary ones.

Q. May I wash my car on the property?
A. No. You may not wash or repair cars or similar vehicles on the property.

Q. I am having a problem with a neighbor. What should I do?
A. Neatly write a note outlining the problem, dates of occurrence, and person(s) involved, be sure to sign and date it before dropping it by the Manager's office. If you prefer you can mail it to our office. Within 72 hours of receiving the complaint, the manager will investigate the complaint to determine the factual elements and decide the best approach to deal with the grievance. Issues considered as an emergency or life threatening should be addressed to the Police by calling 911.

Q. How often should I change my AC/Furnace filter?
A. Generally once each month, especially if your air or heat has been running frequently due to very hot or very cold weather.

Q. Is the complex locally owned?
A.  No, but it is locally managed by an employee of Continental Management Company of Topeka. Local contractors are used as necessary in almost all situations and equipment and supplies are purchased here as much as possible. Currently, this is the only property we manage in Beloit, however we do manage numerous other properties throughout Kansas as well as some properties in Texas.

Q. Do you provide snow removal?
A. Yes, the City of Beloit removes snow from the street and alley, and management removes snow from the sidewalks and parking spaces.